Shipping Policy – VelAura

Thank you for shopping with VelAura. We are committed to delivering your order safely and on time.

 

📦 Order Processing Time

All orders are processed within 1 business day after successful payment confirmation.

Orders are not processed or shipped on Sundays or public holidays.

 

🚚 Shipping Time

Estimated delivery time is 5-7 business days, depending on your location.

Please note:

• Metro cities may receive orders faster.
• Remote areas may take slightly longer.

 

💳 Prepaid Orders Only

VelAura currently accepts prepaid orders only to ensure smooth and secure transactions.

We do not offer Cash on Delivery (COD) at this time.

 

📍 Shipping Charges

Free Shipping on all products.

 

📦 Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS to track your package in real time.

 

❗ Delivery Delays

Delivery may be delayed due to:

• Natural calamities
• Courier issues
• Unexpected high order volume

In such cases, we will keep you informed.

 

📩 Incorrect Address

Please ensure your shipping details are correct.

VelAura is not responsible for delivery failures due to incorrect or incomplete address details provided by the customer.

 

📬 Contact Us

For any shipping-related queries, contact us at:

📧 velaura.smartchoice@gmail.com

We aim to respond within 24 hours.